1. Legal Entity & Registered Business Information
In accordance with Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, the official business information for Apna Uttarakhand is detailed below:
🌿 Brand & Enterprise
Entity Name: Apna Uttarakhand
Primary Line of Business: Direct-to-Consumer (D2C) aggregation, packaging, and retail of single-origin Himalayan spices, herbs, and teas.
Country of Operation: India
📍 Registered Desk
Postal Address: Apna Uttarakhand, Subhash Nagar, Dehradun, Uttarakhand 248002, India
Operating Hours: Monday through Saturday, 10:00 AM – 6:00 PM IST
📞 Customer Support Desk
Official Support Email: support@apnauttarakhand.store
Order Tracking Desk: support@apnauttarakhand.store
Direct WhatsApp Helpline: +91 78275 21975
2. Statutory Grievance Redressal Mechanism
If you have any unresolved concerns regarding our products, delayed shipments, payments, or privacy practices under the Information Technology Act, 2000, the Consumer Protection Act, 2019, or the Digital Personal Data Protection Act, 2023, you may escalate your grievance directly to our appointed Grievance Redressal Officer:
🛡️ Designated Grievance Officer
Name / Title: Grievance Redressal Officer
Designation: Head of Consumer Protection & Regulatory Compliance
Postal Address: Apna Uttarakhand, Subhash Nagar, Dehradun, Uttarakhand 248002, India
Dedicated Grievance Email: support@apnauttarakhand.store
Telephone / WhatsApp: +91 78275 21975
3. Grievance Redressal Escalation Matrix & Timelines
| Level | Contact Touchpoint | Statutory Timeline |
|---|---|---|
| Level 1: Customer Care | Email: support@apnauttarakhand.store WhatsApp: +91 78275 21975 |
First response within 24 hours |
| Level 2: Grievance Officer | Email: support@apnauttarakhand.store WhatsApp: +91 78275 21975 |
Formal acknowledgment within 48 hours; resolution within 30 days |
| Level 3: National Consumer Helpline | Ministry of Consumer Affairs, Government of India Web: consumerhelpline.gov.in |
Toll-Free: 1915 or 1800-11-4000 |
4. Food Safety & FSSAI Compliance Statement
All consumable food products offered by Apna Uttarakhand comply with applicable food safety standards established under the Food Safety and Standards Act, 2006 (FSSAI). Our packaging includes batch identifiers, packaging dates, best before/expiry timelines, net weight declarations, and nutritional disclosures to ensure complete transparency for Indian consumers.